Background to this inspection
Updated
18 December 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 24 October 2018 and was unannounced. The inspection team consisted of two adult social care inspectors and an inspection manager who was carrying out an observed practice. We were accompanied by an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience expertise was caring for people living with dementia.
We reviewed the information we held about the service. This included the last report, safeguarding, statutory notifications and any complaints or concerns.
We contacted the local authority commissioning team, safeguarding team and Healthwatch for their views and opinions on the service. Healthwatch England is the national consumer champion in health and social care. No concerns were raised.
Before the inspection, the provider completed Provider Information Return (PIR) form. This is a form that asks the provider to give us some key information about the service, what the service does well and what improvements they plan to make.
As part of the inspection we carried out a Short Observation Framework Inspection (SOFI). SOFI is specific way of observing care to help us understand the experience of people who could not talk to us.
During the inspection we spoke with three people who used the service, six relatives and six members of staff, the registered manager and the provider. We observed care within the home and reviewed records including four care plans, six staff personnel files, policies and procedures, meeting minutes and audits held by the service.
Updated
18 December 2018
Woodlands Westhoughton is a purpose built two storey residential care home. The home cares for 55 people living with dementia. On the day of the inspection there were 53 people living at the home. The home is situated in Westhoughton and is close to local amenities.
At our last inspection on 26 January 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
The registered manager and the provider were approachable towards people and staff members. People told were encouraged to be involved in decisions and improvements about Woodlands and their suggestions were valued by the provider.
People remained safe from the risks of abuse and ill-treatment. This is because staff members knew how to recognise and respond to concerns.
People were supported by enough staff to meet their needs and people received their medicines safely. Staff members had the training and skills to meet people’s needs.
The provider followed safe recruitment procedures when employing new members of staff.
People had care and support plans that reflected the areas of their lives which they needed assistance and support with. When changes occurred in people’s needs these care and support plans were reviewed to reflect the changes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were aware of current guidance which directed their practice and people’s human rights were protected by the staff who supported them.
People received support that continued to be caring. Staff members respected people’s privacy, dignity and promoted independence.
The provider had systems in place for receiving and responding to concerns and complaints.
Staff members felt valued as employees and their opinions and ideas were encouraged by the provider.
The provider had systems in place to monitor the quality of the service and where necessary made changes to drive improvements.