Archived: Helping Hands Allcare Limited

One person told us. 'I can't fault them in anyway'. Other people said: ' The staff are brilliant I haven't had one in my house that I wouldn't want to come back' and 'I am happy with everything and have no complaints'.

We spoke with the manager, one of the directors, a care co-ordinator and seven members of staff. They all told us they were well supported by Helping Hands Allcare Limited. They told us training was good and they were provided with the information they needed to support people effectively. All of the care staff we spoke with told us that they had time allowed to travel between care calls. One person told us 'If I have to travel long distances the office always allows me enough time'.

Individual needs of people were assessed and continually reviewed and care plans updated as a result. People experienced care, treatment and support that met their needs and protected their rights.

We looked at safeguarding arrangements for staff training, talked to three staff and people who used the service and reviewed care plans. We found that people were protected because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening. We saw how the provider worked in cooperation with other agencies in order to protect one person.

We looked at staff recruitment records and records of supervision and training. We found that people's welfare needs were met by competent staff who were properly trained and supported.

The provider had in place effective systems to assess and monitor the quality of service which sought people's views and changed practice as a consequence where required.