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Inspection Summary


Overall summary & rating

Good

Updated 5 October 2018

Homecare4u is a domiciliary care agency (DCA) located in Rochdale, Greater Manchester. The service provides personal care to people living in their own homes. At the time of the inspection the service provided care and support to 59 people.

At our last inspection the overall rating of the service was ‘good’. At this inspection we found that evidence continued to support the rating of ‘good’ and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Safe recruitment practices were in place to protect people from unsuitable staff. Staff were aware of their responsibilities to safeguard people from abuse. There were sufficient staff to care for people. Risks to people's safety were assessed and medicines were administered safely.

People said staff protected their privacy and their dignity was respected. People involved in their care and were supported to be independent.

There was good support in place for staff. This included an induction that covered key areas of knowledge, shadowing experienced members of staff, competency checks and spot checks by senior staff.

The registered manager had arranged refresher training on the Mental Capacity Act (MCA) to ensure that the service is consistently working within the principles of the MCA. We will check this when we next inspect the service.

People’s care needs were met and people were supported to access services in the community. The service received good feedback through compliments, cards and surveys and had only received one complaint in the previous twelve months. Independent advocacy was also promoted to safeguard people’s rights where required.

The service was well led. The registered manager was committed and accessible to staff who received good support. The service had good systems in place to monitor performance and an open culture where further learning can continue to take place to drive further improvement.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 5 October 2018

The service remains good

Effective

Good

Updated 5 October 2018

The service remains good

Caring

Good

Updated 5 October 2018

The service remains good

Responsive

Good

Updated 5 October 2018

The service remains good

Well-led

Good

Updated 5 October 2018

The service remains good