Nuyu Clinic

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this registered provider since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

During a consultation, the provider carried out an in-depth assessment of people, which included their medical history, and details regarding their presenting condition. Following this the provider worked with them to discuss treatment options. Our review of clinical records showed that the provider discussed individual benefits and risks with people.

People felt involved in any assessment of their needs and felt confident that the provider understood their individual needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Processes were in place to ensure the provider was up to date with evidence-based guidance and legislation. This included undertaking regular training courses and attendance at conferences. The provider was a member of the British Menopause Society and therefore had ongoing access to clinical resources, support and guidance.

Our review of clinical records demonstrated care was provided in line with current guidance.

The provider worked well with other teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when there was movement between different services.

The provider had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support.

The provider had recently improved its processes for sharing information with GPs when prescribing responsibilities were transferred. There was clear communication between the provider and people’s own GP to ensure both parties understood who was responsible for ongoing prescribing. This provided assurance that people experienced continuity of care and continued to have appropriate access to their treatment.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. They supported them to live healthier lives and where possible, reduce their future needs for care and support.

The provider discussed with people any risks to their health, and factors which may have impacted on the condition they had presented with, for example nutrition and lifestyle factors. People were signposted or provided with further information as appropriate.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider monitored people following treatment. An automated recall system was in place to identify when follow-up was required and ensure appointments took place within the appropriate timeframes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

There was a policy and process in place for gaining and recording consent. People were provided with clear and transparent information about fees and different costs associated with their treatment.