Nuyu Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the registered provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this registered provider since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Feedback from people was overwhelmingly positive about their experience with the provider. We received 4 responses to our request for feedback, all of which were positive. We also saw feedback collated by the provider. People consistently described the provider as friendly, compassionate and knowledgeable, and spoke positively about the significant and, in some cases, life-changing impact that the care and treatment had on their health and wellbeing.

Arrangements were in place to promote peoples’ privacy.

The provider treated people as individuals and made sure their care, support and treatment met their needs and preferences.

People’s communication needs were met to enable them to be fully involved in their care. If required, the provider was able to access translation and interpretation support to facilitate assessments and care delivery.

The provider promoted people’s independence, so they knew their rights and had choice and control over their own care, treatment and wellbeing.

Following registration, there was an initial assessment of the needs of people, followed by a discussion of available care and treatment options. This included a choice to continue receiving care from the provider, or to be referred to the person’s own GP for continuing care.

The provider listened to and understood people’s needs, views and wishes. They responded to their needs in the moment and acted to minimise any discomfort, concern or distress.

Due to the nature of the service, no medicines were stored on site. Where people requested and required treatment, this was arranged in a timely manner.

There was appropriate training in place to manage immediate risks, including cardiopulmonary resuscitation and anaphylaxis training.

This quality statement is not relevant for this service and has not been assessed.