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Bluebird Care (Hillingdon) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 April 2020

About the service

Bluebird Care (Hillingdon) is a domiciliary care agency. It provides personal care and support to adults living in their own homes in the community. Not everyone using Bluebird Care (Hillingdon) receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection the service was providing care to 50 people.

People’s experience of using this service

People felt safe, were happy with their care and support and told us staff were caring. People received consistent care from the same staff so they could develop trusting relationships with them. People told us staff treated them with respect and dignity.

There were systems in place to monitor the quality of the service, recognise when improvements were required and take action in response to these. However, the service had not always informed the CQC of important events, as required by the regulations.

People received care and support to meet their needs. People had care and risk management plans in place which set out their likes and preferences for their care and their communication needs.

People were supported to be healthy and to access healthcare services. This included some trained staff providing an additional service to help people measure and monitor their health on a regular basis.

Staff supported people with their food and drinks appropriately, if they required this. Staff received training, support and supervision to provide care and meet people’s needs.

The provider had a suitable process in place for handling complaints and responding to these in an appropriate manner. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were able to give feedback and felt they were listened to when they did. The provider used this to develop the service. The service worked with other agencies to make sure people received joined up care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 10 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 2 April 2020

The service was well-led.

Details are in our well-Led findings below.