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Archived: CASA Warrington Good

Inspection Summary


Overall summary & rating

Good

Updated 26 May 2016

We carried out an unannounced inspection of CASA (Care and Share Associates) Warrington on 12 January 2016 and contacted people receiving care services and their relatives on 14 January 2016. It is with the consent of those using the service and their relatives we have included their comments in this report. We also visited the agency on 13 April 2016.

The agency registered as 2nd Floor Terraces corrected its registration with the Care Quality Commission (CQC) to CASA Warrington following our visit on 12 January. This was our first inspection of the agency.

The agency is part of the CASA group and new to the Warrington area. The agency provides care and support to people living in their own homes, a night sitting service and support for people to attend educational training and work.

The care director is the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All potential new staff attended classroom based induction for five days prior to the offer of employment with CASA.

Staff were knowledgeable about safeguarding and recognising the signs of potential abuse. We found that safeguarding concerns had been managed appropriately since the agency started operating.

There were arrangements in place to help protect people from abuse.

We found that carers completed medication administration training during induction and found records available to demonstrate that their competence had been assessed by senior staff once employed.

Individual risk assessments were completed for people who used the service, including assessment of any environmental risks, and staff were provided with information as to how to manage risks.

We found people were always involved in the planning and reviewing of the care provided.

Staff had received training regarding the expectations of the agency and its policies and procedures before starting work. New staff worked alongside more experienced staff until they gained sufficient experience.

Staff were enrolled to complete the Care Certificate. The Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life.

Care plans instructed staff of the individual’s needs and included information of what tasks they could do for themselves.

People using the agency were supported by individuals with whom they felt comfortable.

People’s needs were assessed prior to commencing a service to make sure the agency could meet their identified needs.

Care plans were detailed and provided information to help staff understand how people liked to be supported. Staff were knowledgeable about people’s health needs.

The agency had a complaints procedure and complaints were managed effectively.

The agency had a registered manager and a nominated person in charge of the day to day running of the business. Both people demonstrated a good knowledge of the business and the needs of the people using the agency.

Inspection areas

Safe

Good

Updated 26 May 2016

The service was safe.

People using the service and their relatives told us they felt safe. We were told that people working at the agency; “Go above and beyond” and “They are very experienced, they are very able”. “I am very happy”, “I am more than happy”, “they are very good”.

There was a thorough induction programme in place for staff so that they were equipped to take on the caring role.

Staff worked alongside more experienced colleagues so they were familiar with those people they were employed to support.

There were arrangements in place to help protect people from abuse.

Effective

Good

Updated 26 May 2016

The service was effective.

People receive support from staff familiar to them.

Staff received regular support from senior staff so they could carry out their role effectively.

Staff received induction and on-going training.

Caring

Good

Updated 26 May 2016

The service was caring.

People were treated with respect and the staff understood how to provide care in a dignified manner and respected people’s right to privacy.

The staff knew the care and support needs of individuals well and took an interest in people and their families in order to provide person-centred care.

Relatives and those people who needed support were involved in the planning of their care.

Responsive

Good

Updated 26 May 2016

The service was responsive.

Before people started to use the services of CASA their needs were assessed to make sure the agency could meet their identified needs.

Care plans were detailed and provided information to help staff understand how people liked to be supported. Staff were knowledgeable about people’s health needs.

The agency had a complaints procedure and relatives confirmed that they knew how and to whom they could complain should the need arise. We found that complaints were dealt with effectively.

Well-led

Good

Updated 26 May 2016

The service was well-led.

The agency had a registered manager.

The statement of purpose and service users’ guide identified the aims, objectives and philosophy of the agency.

Staff spoke positively about the leadership of the agency. Relatives and staff told us that all senior staff were approachable.

Quality monitoring systems were in place to monitor the performance and standards of the care provided by the agency.