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Inspection carried out on 3 August 2012

During an inspection looking at part of the service

We spoke with three people using the service who told us that the dentist and staff were very kind and caring, listened to them and explained things well.

One adult said he had been �a patient since he was 10 years old� and was very pleased with the service.

Another said he �felt very safe� as the dentist and the nurse wore personal protective equipment when giving treatment and also gave him goggles and a protective cover when receiving treatment.

Overall the people we spoke with gave us a positive account of their experience of care and treatment.

Inspection carried out on 5 April 2012

During a routine inspection

We spoke with a number of people using the service who told us the dentist was kind and explained things well.

One person said he came here on recommendation many years ago after a bad experience elsewhere; he was very pleased with the service and would �travel 500 miles to see this dentist�

Another said the dentist was always gentle and applied �something soothing� on her gums before injecting local anaesthetic, which helped her cope with her needle phobia.

Although people had positive experiences of care and treatments, we found some concerns, especially in relation to infection control and medicines management.