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Inspection Summary

Overall summary & rating


Updated 4 February 2020

About the service:

Brunswick House is a residential care home providing accommodation and personal care to up to 41 older people, some of whom have nursing needs. There were 39 people living at Brunswick House at the time of this inspection.

People’s experience of using this service and what we found

People received exceptional support from caring staff, who knew them very well. Staff were extremely respectful and fully protected people’s privacy and dignity. Independence was strongly encouraged, and people were thoroughly involved in making decisions about their care.

The provider had exceptionally caring values which encouraged staff to put people at the heart of the service. The provider had fully invested in innovative technology and equipment to provide people with a high-quality service which reduced risks and improved their quality of life. The provider was committed to being involved in research projects to drive up standards throughout their organisation and across the care industry.

The registered manager was extremely passionate and dedicated to providing person-centred care. They led the staff team very well, providing motivation and inspiration. Staff were well supported by the senior management team to deliver high quality, person-centred care to people.

Staff were very proactive and responsive to meeting people’s changing needs. Staff provided extensive support which significantly enhanced people’s lives and helped them to achieve positive outcomes. Staff quickly sought additional help from external professionals with whom they worked in very close partnership with.

A wide variety of activities were arranged, which supported people to pursue their own interests and hobbies as well as encouraging socialisation amongst those who lived at Brunswick House, their families and the local community.

There was a robust quality assurance process embedded throughout the service. Regular checks and audits were carried out to monitor the safety and quality of the service. The senior management team achieved high standards through continuous improvements and developments to the service and the wider organisation.

People felt very safe living at Brunswick House and relatives confirmed this. Staffing levels had been increased so there was enough staff on duty to meet people’s needs safely. Staff recruitment was safe and staff training was up to date. Competency checks were carried out with staff to make sure they remained suitable for their role.

There were risk reduction measures in place to protect people’s health, safety and well-being. People’s medicines were well managed.

People’s care needs were thoroughly assessed. Staff provided care which met with people’s current needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The premises were safe, and the home was clean and comfortable. Any accidents or incidents were fully investigated and reported as required. Lessons learned were shared with staff.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 6 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about Brunswick House until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 February 2020

The service was safe.

Details are in our safe findings below.



Updated 4 February 2020

The service was effective.

Details are in our effective findings below.



Updated 4 February 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 4 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 4 February 2020

The service was exceptionally well-led.

Details are in our well-led findings below.