The Care Quality Commission
  • Dentist
  • Dentist

Archived: Westrow Dental Surgery - Southampton

Archers Corner, Westrow Road, Southampton, Hampshire, SO15 2LW (023) 8022 3914

Provided and run by:
Mrs. Maninder Sahota

Important: The provider of this service changed. See new profile

All Inspections

11, 18 July 2013

During a routine inspection

Records showed that patients were asked about their medical history or any changes, before treatment. There were also details regarding what treatment options had been discussed with the patient and an estimate of the cost. People told us the dentist always explained the treatment options and they could get an appointment at short notice if needed. People thought staff were 'very friendly and efficient' and 'helpful'.

There were effective systems in place to reduce the risk and spread of infection and we saw all areas of the practice were clean. Staff received appropriate professional development and training updates. All staff were trained in cardiopulmonary resuscitation and other medical emergencies which could happen in a dental practice.

Patients who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The dentist told us they asked people face to face if they were happy with the treatment and encouraged them to say if they felt something was wrong. People told us they would know how to complain.