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Care Purbeck

Overall: Good read more about inspection ratings

78 Victoria Avenue, Swanage, Dorset, BH19 1AR 07778 550687

Provided and run by:
Mrs Clare Elizabeth Ann Froud

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Care Purbeck on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Care Purbeck, you can give feedback on this service.

5 February 2020

During a routine inspection

About the service

Care Purbeck is a domiciliary care service that provides care and support to adults in their own homes. It was providing personal care to 12 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service had a clear, compassionate person-centred culture. The provider and staff frequently exceeded people’s expectations, providing kind, thoughtful and sensitive assistance over and above their care package, at no cost to them. This promoted people’s independence. Recognising that people were often lonely or had practical worries, the provider had appointed a support worker to provide social contact and assistance with tasks such as form filling.

People and relatives felt the provider and staff knew them well and understood how they liked things done. They confirmed staff always respected their privacy and dignity.

People and relatives were confident in the abilities of the staff and felt safe with them. Staff arrived when they expected them to and did not cut visits short. They understood how to recognise and report suspected abuse. Risks to people’s health and wellbeing were assessed and managed. Medicines were handled safely, where the service was responsible for this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were very happy with the care and support provided. Assessments and care plans were devised and reviewed with involvement from people and their families and were kept up to date. The provider was flexible in accommodating what they needed, sometimes at short notice.

People, relatives and staff were confident in the provider’s leadership of the service. The provider regularly met people and maintained a close oversight of the service. The provider had clear expectations of staff, who shared the provider’s caring, person-centred ideals. They enjoyed and cared about their work. They were well supported through training and supervision.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

23 May 2017

During a routine inspection

The inspection took place on 23 May 2017 and was announced.

Care Purbeck provides domiciliary health and social care support services to people in their own homes. The agency provides care and support people who are elderly and people diagnosed with dementia. At the time of our inspection there were 12 people receiving personal care from the service. There was a central office which was based at the providers home where the registered manager and supervisor worked from.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and staff told us that the service was safe. Staff were able to tell us how they would report and recognise signs of abuse and had received training in safeguarding adults.

Care plans were in place which detailed the care and support people needed to remain safe whilst having control and making choices about how they lived their life. Each person had a care file which also included guidelines to make sure staff supported people in a way they preferred. Risk assessments were completed, regularly reviewed and up to date.

Medicines were managed safely, securely stored in people’s homes, correctly recorded and only administered by staff that were trained to give medicines.

Staff had a good knowledge of people’s support needs and received regular mandatory training as well as training specific to their roles for example, oral suction, nebulisers and pressure area care.

Staff received regular supervisions and annual appraisals which were carried out by the registered manager. We reviewed records which confirmed this.

Staff were aware of the Mental Capacity Act and had received training in this.

People were supported to eat and drink enough whilst maintaining a healthy diet. Food and fluid intake was recorded for those who were under monitoring for this.

People were supported to access healthcare services as and when required and staff followed professional’s advice when supporting people with ongoing care needs.

People told us that staff were caring. People said they felt comfortable with staff supporting them. People told us that staff treated them in a dignified manner. Staff had a good understanding of people’s likes, dislikes, interests and communication needs. This meant that people were supported by staff who knew them well.

People had their care and support needs assessed before using the service and care packages reflected people’s needs in these. We saw that these were regularly reviewed by the management with people, families and other health and social care professionals where appropriate.

The service had systems in place to capture and respond to people’s feedback. People were asked if they were happy with the support they are receiving and if they would like any changes made during people’s regular review meetings.

There was a system in place for recording complaints which captured the detail and evidenced steps taken to address them. We saw that there were no outstanding complaints in place.

Staff, people and families told us that the thought the management was good at Care Purbeck. We found that the registered manager delivered support and promoted an open working environment and was flexible.

We saw that quality monitoring across the service took place regularly by the registered manager, and supervisor. These captured comments and actions were taken.