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Archived: Majestic Care North West

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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF | 77.81 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People spoken with during the inspection, did not express any concerns about the care and services provided by Majestic Care. They told us they felt safe with the care workers. One person told us, “I trust them, but I would report any issues to the manager”.

Information we hold about the agency told us they have processes in place to help ensure allegations, incidents and suspicions of abuse are appropriately dealt with. Staff spoken with expressed a good understanding of safeguarding and protection matters. They told us they would talk to the manager if they had any concerns and would take matters further if needed.

We found the agency had safeguarding policies and procedures to support appropriate practice on reporting any suspicions, allegations and incidents of abuse.

Staff had access to a ‘whistle blowing’ (reporting poor practice) policy and indicated they would contact the relevant agencies if required. The provider may find it useful to note, the ‘whistle blowing’ policy did not include contact details of organisations where concerns could be raised. This meant staff may not have effective information should they need to report concerns.

Records and discussion showed arrangements had been made for staff to receive training in safeguarding, abuse and protection of adults. The manager had also accessed training on the Mental Capacity Act (2005). This meant employees should have a practical awareness of acting in peoples’ best interest to protect their rights, wellbeing and safety.