24 January 2014
During a routine inspection
We met with the receptionist, the provider/dentist and two dental nurses. We saw photographs of all people employed at the practice were displayed in the reception area.
People confirmed they were given information about the treatment options available to them. They said they were shown X-rays and models and pictures to demonstrate treatments and choices clearly. One person said their dentist 'always explained things very well.'
People said they were asked about their medical history at each visit. The dentist told us this ensured they were aware of any changes that might impact on treatment.
We observed people were welcomed at the practice. People said they could make appointments easily and those people requesting emergency appointments were seen the same day.
The practice had policies and procedures in place to safeguard children and adults. Staff were aware of the policies and where they could access information if they were concerned about someone's safety.
People told us they had no concerns in relation to the cleanliness of the practice. One person said 'I think the whole place is tidy and pristine, so are the staff.'
Staff we spoke to said they were well supported by the provider.