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Supported Tenancy Network Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2019

The Supported Tenancy Network provides services to people with learning disabilities and complex physical health needs so that they can live as independently as possible in their own homes. People who use the service are tenants in their own right and live with support in various types of accommodation provided by a variety of different landlords.

At the time of the inspection the service was made up of 18 homes, providing support for 60 people who live in the Salford area and who require 24-hour support. The head office is based at the Humphrey Booth Resource Centre, which is located in Swinton.

The provider, which is called Aspire for Intelligent Care and Support C.I.C Ltd, is an employee owned social enterprise and is a ‘community interest company,’ which registered with CQC in June 2015. At the time of the inspection the service continued to receive support from Salford local authority, who had previously operated the service, for human resources and IT support. The service also worked in partnership with the local authority for any new referrals to ensure a person-centred approach to the delivery of care and support.

The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe when receiving a service at home and were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s relatives also confirmed they felt [their relative] was safe.

The ethos of the service was to promote people’s skills and independence. People were supported and encouraged to do tasks for themselves, for example making and buying their own food. People were supported to take positive risks, such as travelling independently.

Each person had a communication care plan which comprehensively detailed how they communicated what they wanted and how they were feeling. This included verbal and non-verbal communication, with communication aids being used where required, for example in pictorial format.

Care plans were written with easy read symbols and simple words to inform people about their care, support and activities. Information was available in an easy read format, for example the guide to services and complaints procedure.

Risks people may face were assessed and clear guidance was provided for staff to reduce and manage these risks. Staff assessed people’s moods moment by moment and any activities undertaken were tailored to the person’s current mood and level of anxiety.

Detailed positive behaviour support plans were used to identify people’s complex behaviours and the strategies and techniques required to reduce their anxieties.

Comprehensive annual reviews were held, with family involvement, which identified what was working well, areas for development and strategies and plans for the future.

Inspection areas

Safe

Good

Updated 23 January 2019

The service remains Good.

Effective

Good

Updated 23 January 2019

The service remains Good.

Caring

Good

Updated 23 January 2019

The service remains Good.

Responsive

Good

Updated 23 January 2019

The service remains Good.

Well-led

Good

Updated 23 January 2019

The service remains Good.