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Home Instead Senior Care Good

Inspection Summary


Overall summary & rating

Good

Updated 19 August 2021

About the service

Home Instead Senior Care is a domiciliary care agency. It provided personal care to people living in their own houses and flats in the community. The service supported older adults who were living in the Trafford and Wythenshawe areas of Greater Manchester. At the time of our inspection, the service was providing support to 111 people, of whom, 71 received support with the regulated activity ‘personal care’. All people using the service either fully or part funded their own care.

Not everyone using Home Instead Senior Care received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’, which includes help with tasks related to personal hygiene and eating. Where people receive such support, we also take into account any wider social care provided by the service.

People’s experience of using this service and what we found

People using the service and relatives were positive about the support provided by the Home Instead Caregivers and the communication with the office-based staff.

Caregivers were also positive about working for Home Instead Senior Care and the support and training they received. There were now more e-learning courses due to the COVID-19 restrictions in place limiting the opportunities for face to face training.

Support plans were written for all clients and were reviewed every 3 months. Caregivers informed the client leads of any changes in people’s support needs or medicines and said these were quickly re-assessed and support plans changed.

A quality assurance system was in place, with regular audits being completed to manage the service. There was regular communication with the Caregivers through weekly newsletters and a new staff forum meeting.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 January 2019).

Why we inspected

We undertook this targeted inspection to check on whistle blowing complaints we had received about the support for Caregivers and culture at Home Instead Senior Care. We found no evidence during this inspection to substantiate these concerns. The overall rating for the service has not changed following this targeted inspection and remains good.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 August 2021

Effective

Good

Updated 19 August 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our safe findings below.

Caring

Good

Updated 19 August 2021

Responsive

Good

Updated 19 August 2021

Well-led

Good

Updated 19 August 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our well-led findings below.