The Care Quality Commission
  • Dentist
  • Dentist

Archived: Orthodontic Excellence - Acomb Dental Practice

16 Front Street, Acomb, York, North Yorkshire, YO24 3BZ (01904) 794021

Provided and run by:
Mr. Jeremy Kindelan

All Inspections

7 November 2012

During a routine inspection

People we spoke with told us that they had received a detailed examination and advice to help them decide about their treatment. People said 'The dentist talked through my condition and the treatment options. I took time to make my own decision.' And 'We discussed the options and what would work best.' Another person said 'The dentist explained everything to me. I understood what they were saying. This has been very helpful.'

People said they were happy with the care and treatment they had received. One person said 'The dentist is incredibly competent. I feel I am getting a very good level of treatment. He tells me about my treatment and is very clear about timescales.'

We saw that the dental practice was clean and tidy. One person said 'I get to wear glasses and my dentist wears gloves, mask and face mask.'We saw that there were appropriate decontamination systems, policies and procedures in place to help to protect people's health and wellbeing.

There were enough staff available in the surgery and at reception to meet people's needs. A person said 'There is always enough staff. Someone is there for you.' This helped people to feel supported.

There was a complaints procedure in place. No complaints had been received. People commented: 'My dentist is very pleasant. I would talk to them they would listen.' 'I have not had any problems. I would voice my concerns straight away. My dentist is so approachable I would be able to say if I was not happy."