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Care Resource Bureau Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

About the service

Care Resource Bureau is registered to provide personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service supported 29 people across south Buckinghamshire.

People’s experience of using this service and what we found

People told us they received positive outcomes from the support provided to them. People told us care workers were kind, compassionate and provided them with a personalised service. Comments from people and their relatives included “They were exemplary”, “The carers from Care Resource Bureau have demonstrated professionalism, kindness and given top quality care while visiting my mother” and “They do a tremendous job and are always professional, caring and understanding.”

People were supported by enough staff. We have made a recommendation about recruitment record keeping. Staff told us they felt supported. However, we have made a recommendation about the provider following their own policy in regards to staff management and support.

People were supported with dignified end of life support. We received positive feedback about how people and their families had been supported. It was clear the registered manager and staff were committed to providing a high-quality service which was person centred. People were routinely treated with dignity and respect. People described care workers as “Respects my privacy” and “Discrete and professional.”

People were supported to maintain their health. The service worked well with external healthcare professionals to ensure people’s health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the service was well-led. There was an experienced registered manager in post. Comments about the service included “In the lottery that is choosing home care, I don’t think we could have chosen better” and “I have no hesitation in recommending the services they provided.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 December 2019

The service was well-led.

Details are in our well-led findings below.