Archived: Dr Arun Jha

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr Arun Jha at Colne Family Practice on the 1 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was clear leadership roles and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw one area of outstanding practice including:

• The practice held a weekly diabetic clinic with a specialist diabetic nurse and practice GP with a specialism in diabetes. They had also facilitated a patient steering group and ran evening education sessions on diabetes led by a practice GP.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should

• Ensure infection control training is in place for key staff and that audits show the action taken to be sure all areas are addressed.
• Ensure adequate information is provided to patients regarding the complaints procedure and ensure the practice notice board; web site and patient leaflets are informative and kept up to date.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice