Archived: Chaseley Trust

People we spoke with told us they were very happy with the service provided. One person told us 'I chose to come here as my partner has been here and I wanted to come here as we have always been really happy with everything.'

We saw that people had been involved in decisions about their care.

Care had been provided to meet people's needs. Care records were reviewed and updated at every appointment.

Staff had attended safeguarding training, and displayed knowledge of how to recognise and report concerns.

Staff spoken with felt that staffing levels were appropriate to ensure the service ran safely and effectively. Staff told us 'it's like a small family, we all work together and support each other.'

A complaints policy and procedure was in place. We saw that complaints had been dealt with in accordance with the organisations complaints procedure.

There were arrangements in place to deal with foreseeable emergencies.

We found that the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. This meant that people were protected from the risk of abuse.

Staff told us they were well supported. We found that there was a programme of training and appraisal in place.

We found that people who used the service were invited to give feedback. There were appropriate policies in place, including a complaints policy. We found that the provider learnt from incidents and made changes and improvements as a result.