Park Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

We have not awarded this service a score for Effective.

Find out about when we will not publish a key question score and what we look at when we assess Effective.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care and support needs were assessed before they moved into Park Manor Care Home, relatives told us this was a thorough process of assessment. A relative stated, “This service doesn’t just let anyone in, there is real thought and honesty, from the moment you look around, that this home can only accommodate people who have similar needs so they have a real peer group and hopefully form friendships.”

Staff told us they had enough information about a person when they moved into the service to support them.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Evidence-based care was significant in the home’s policies and procedures.

People’s care and support needs were assessed, reviewed, and updated as required. The pre-assessment formed the basis of the care plans which had developed over time. This was especially true in meeting people’s changing nutritional needs; the registered manager introduced activities involving food in accordance with NHS guidelines to prevent malnutrition in older adults, this included establishing a Park Manor Care Home food tasting committee.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff kept detailed records of care delivered, these were shared and reviewed as needed. The registered manager and management team had oversight of records and could access details of care to share them with external professionals as required.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and their relatives told us they were certain the service promoted wellbeing in all areas. People were confident in staff to help them live their best life. People and their loved ones told us of ways their wellbeing and general health had improved since moving to Park Manor Care Home. Dietary needs were assessed and catered for; we saw robust processes for ensuring people’s risks around infection were managed.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s records were accurate to the care they were receiving. For example, we saw people’s daily records included details of referrals to health professionals. Care plans had been updated to reflect any changes to the person’s care and treatment prescribed by the health professional.

Staff attended daily meetings where they were made aware of any short-term care interventions such as increased checks for people who had been unwell or recently fallen. Staff who were responsible for nutrition knew about people’s needs and up to date information was available for them regarding safe intake of food and fluids, this included information for people with special diets such as for diabetes and for safe swallowing.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us they were treated with respect and supported to live their lives well. We observed staff obtained consent before entering people’s bedrooms and when offering assistance to move around the service.

Park Manor Care Home had a process in place to carry out mental capacity assessments where required. The service had ensured people’s advanced wishes were recorded, and for people who had a Lasting Power of Attorney (LPOA) appointed prior to make decisions about their care, the registered manager ensured evidence of this was obtained and the LPOA was consulted in all decisions.