Park Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us their relatives and friends were welcomed into the service and treated as part of the Park Manor Care Home family.

We undertook observations throughout our inspection and observed staff communicated well with people, offering reassurance and humour to connect with people.

Staff were able to provide us with examples of how they ensured they promoted dignity and privacy, which included an example of respecting a person’s preference for male or female staff to support them with personal care.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood people’s needs and informed us they were able to respect people’s unique differences in ways people preferred, by following guidelines set out in individual care plans.

The provider had an Equality and Diversity policy in place. The policy detailed the providers commitment to uphold legislation and best practice to ensure people, staff and visitors were treated fairly.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People's independence was promoted, and they chose how they spent their time. We observed people move freely throughout the service; some people choosing to have their meals in the dining room, people meeting relatives in the library or garden.

Staff encouraged people to make their goals and aspirations known. They made every effort for people to achieve these. During our inspection, the registered manager introduced us to people who told us of their plans to run their own stalls at the service’s summer fate, and the preparation staff had supported them with.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff told us handover meetings took place daily to ensure the nurse in charge each shift could monitor and respond to people’s needs appropriately. The registered manager understood their responsibilities in ensuring people’s immediate needs were responded to.

A person told us, “The registered manager sorts it. You can go with a problem and know they’ll have a solution.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us of the importance of listening to people to be able to deliver quality care, stating they felt fully supported by the registered manager to do so.

The provider had structures and policies in place to support workforce well-being and enablement. This included regular supervision and a buddying programme. Details for access to mental health support and self-guided tools were available to staff.