Archived: City of London Medical Centre

The staff assessed people's needs, checked people's medical history and went through safety procedures with people, for example before carrying out scans or x-rays. There were procedures in place to obtain informed consent before carrying out tests or treatments. The clinic was staffed appropriately with qualified health professionals.

The clinic had not received any written complaints since the last inspection. Information about the complaints procedure was readily available and set out how people could make a complaint. Every complaint was reviewed by a senior manager. The provider used complaints to make improvements to the service.

There were effective systems in place to ensure that the diagnostic imaging service and equipment functioned safely. The staff team were trained in life support and knew what to do in the event of a medical emergency.

Staff members were appropriately qualified, had regular training and opportunities for professional development. Staff had regular supervision and managerial support. We saw evidence that the quality of the service was monitored and the provider sought feedback from patients, staff and visiting professionals.