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Westminster Homecare (Cambridge) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 July 2017

Westminster Homecare (Cambridge) is registered to provide personal care to people living in their own home. At the time of our inspection there were 224 people using this service. The service is provided from a main office in the village of Willingham and staff provide care to people living in Cambridgeshire.

This unannounced comprehensive inspection took place on 21 and 23 June 2017. It was undertaken by one inspector and an expert by experience who had experience of caring for people who use this type of service and. At the previous inspection in 2 and 4 June 2015 the service was rated as ‘Good’. At this inspection we found that the service had remained ‘Good’.

A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood, from their training about safeguarding, how to protect and keep people safe from any potential harm. Accidents and incidents were identified and acted upon when required such as those to help prevent a late care call.

Risks to people that staff needed to be aware of such as moving and handling, falls and skin integrity had been appropriately managed. This reduced the potential of harm occurring.

People’s assessed care needs were met by staff who possessed the right skills and knowledge. A sufficient number of staff who had been recruited in a safe way were deployed to meet people’s assessed needs.

Only those staff who had been trained to the required standard were assessed before being deemed competent to safely administer people's prescribed medicines. People’s medicines were managed safely.

Staff were provided with the training and support they required in order for them to meet people's care needs. People were supported and enabled to access healthcare services when they needed. People had the nutritional support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. This meant that should any person lack mental capacity that their rights would be protected.

Staff’s used their care skills and made a difference on each occasion that care was provided. This was in providing care that was very kind, very compassionate and creative in overcoming everyday obstacles people faced.

People, their relatives or legal representative were enabled to be involved in identifying, determining and planning the review of their care.

People were supported to maintain the skills they possessed and staff encouraged people to become more independent.

People's concerns were responded to in line with the provider’s policies. Effective actions were taken to help prevent the potential for any recurrence.

Staff were supported in their role with regular meetings, shadowing experienced staff and formal supervision. As a result of this staff were able to fulfil their role effectively.

The registered manager understood their responsibilities in supporting their staff team, notifying the CQC about important events that, by law, they are required to do.

People, their relatives or representative and staff were involved and enabled to make suggestions to improve how the service was run. An effective quality monitoring and audit system was in place to identify and make changes in the way the service was run.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 14 July 2017

The service continued to be Good.

Effective

Good

Updated 14 July 2017

The service continued to be Good.

Caring

Good

Updated 14 July 2017

The service continued to be Good.

Responsive

Good

Updated 14 July 2017

The service continued to be Good.

Well-led

Good

Updated 14 July 2017

The service continued to be Good.