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Westminster Homecare (Cambridge) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2020

About the service

Westminster Homecare (Cambridge) is a domiciliary care agency providing personal care to 152 people. This service is provided to younger adults and older people with a range of support needs and health conditions. Including people living with dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Sufficient staff with the right skills, supported people to be safe. Staff implemented their knowledge of safeguarding systems well. Staff were recruited safely. Most risks were identified and managed well. One person told us, "[Staff] lift me in the hoist and sling. They always do it safely and there are always two staff." Lessons were learned when things went wrong.

People's assessed needs were met by staff whose training and support had given them the required skills. The provider worked well with others involved in people's care. People ate and drank enough. Staff enabled people to access health care and support services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

Staff provided people with kind, compassionate and thoughtful care. People's privacy and dignity was upheld. People who needed support from an advocate were given information how to access this. People had a say in developing their care and how it was provided.

People's care was person centred and staff enabled people to take part in pastimes, hobbies and activities people were interested in. People's complaints were responded to in line with the provider's policies and to the person's satisfaction. Systems and procedures were in place to support people with end of life care and in a dignified way.

The registered manager understood their responsibilities. Audits and quality assurance processes were effective in identifying and driving improvements. Staff received stable and consistent support and leadership for their role. People, relatives and staff had a say in how the service was run. The provided worked well with others to provide people with joined up care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 January 2020

The service was well-led.

Details are in our well-led findings below.