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Archived: L'Arche Preston Good

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Inspection Summary

Overall summary & rating


Updated 8 January 2020

About the service

L'Arche Preston is a supported living service providing personal care to seven people at the time of the inspection; living with learning disabilities or autistic spectrum disorder, older people and younger adults.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Medicines were managed safely; individual and environmental risks had been assessed. Staff were recruited safely to the service. We observed staff supporting people during the inspection.

Records contained information about how to support people’s needs, where relevant capacity assessments had been completed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had the knowledge and skills to deliver effective care. We received positive feedback about the care people received and they were treated with dignity. People told us they were happy with the service. We observed kind interactions between staff and people, it was clear staff knew people’s needs well.

Care records included information about how to support people’s individual needs. Relatives confirmed they had been involved in discussions in relation to people’s care. Activities were provided to people both in their own homes as well as the local community. People’s communication needs had been considered. Systems to investigate and act on complaints had been developed.

We received positive feedback about the manager. The views of people, staff and relatives was sought. Team meetings took place. The service demonstrated the improvements and partnership working that had been taking place in the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 January 2020

The service was safe.

Details are in our safe findings below.



Updated 8 January 2020

The service was effective.

Details are in our effective findings below.



Updated 8 January 2020

The service was caring.

Details are in our caring findings below.



Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 January 2020

The service was well-led.

Details are in our well-Led findings below.