Archived: GPHA

Updated 22 July 2019

We carried out an announced comprehensive inspection at GP Healthcare Alliance on 18th June 2019 as part of our inspection programme.

The registered address for this provider is Orbital House, 20 Eastern Road, Romford, RM1 3PJ. The provider offers an extended access service to 19 practices across the Castle Point area. This service is available on a Saturday and Sunday between 9am and 3pm and all patients registered at one of the 19 practices can obtain a weekend appointment with a GP or Nurse. The appointments can be made via their own GP practice or by calling the weekend service directly on the day. The service operates from two host locations: Audley Mills Surgery in Eastwood Road, Rayleigh and The Surgery Canvey Island in Hawkesbury Road, Canvey Island. We visited both locations when the weekend service was running as part of our inspection process.

Alongside the weekend service they also operate an enhanced access service. This service provides clinical pharmacists, emergency care practitioners and advanced nurse practitioners across three localities within the Castle Point area. They work alongside the practice teams offering additional help and support.

Updated 22 July 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at GP Healthcare Alliance as part of our inspection programme.

At this inspection we found:

• The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated people with compassion, kindness, dignity and respect.

• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care