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Health House Dental Practice LLP

Reports


Inspection carried out on 15 November 2013

During a routine inspection

During our visit we spoke to four people who use the service, a dental nurse, two dentists and the receptionist. One person told us that the staff were helpful, understanding and sincere.

People we spoke with told us they were satisfied with the information they received. One person told us they were, �Always given options and advice�

We observed that care and treatment was planned and delivered in a way that was intended to ensure people�s safety and welfare. One person told us they were treated with� respect�.

There were arrangements in place to deal with foreseeable emergencies and effective infection control systems were maintained to reduce the risk and spread of infection.

There were enough qualified, skilled and experienced staff to meet people's needs. A person told us; �Staff are excellent�.

The provider had an effective system to regularly assess and monitor the quality of service that people received. Results from a �patient satisfaction survey� that was carried out in September 2013 indicated consistent and high satisfaction. Comments made by people included, "Very pleased with professionalism of staff and treatment�. Whilst another comment was, �Always a good experience�.