Archived: Excellent Care Limited

At the time of our inspection the service provided care and support to one person in their own home. As part of our inspection we spoke with the person who used the service about the care they received. We also spoke with staff about their role and responsibilities.

We considered our inspection findings to answer questions we always ask:

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Is the service safe?

The person who used the service told us they felt their rights and dignity was respected. They said that "Staff are very polite and respectful".

We saw that people had consented to their care and support and that wishes had been included as part of their care.

Risk assessments were in place to provide information to staff to help minimise any identified risks. Staff we spoke with told us they felt the risk assessments were informative and provided them with the guidance to help them safely support people. People were not put at unnecessary risk and also remained in control of decisions about their care and lives.

Recruitment practice is safe and thorough to ensure that only staff suitable to work with vulnerable people were employed by the service. No staff had been subject to disciplinary action.

Is the service effective?

People were involved in writing the plan of their care and support. We saw that people's care plans had been regularly reviewed to ensure they remained up to date in order to reflect their needs.

The person who used the service told us that they were "Happy" with the care and support provided and "Wouldn't want anything to change".

Is the service caring?

The person told us that staff were "Caring" and "Attentive".

When we spoke with staff it was clear that they "Enjoyed" their role and that they had a good relationship with the person they supported.

Is the service responsive?

We saw that regular feedback was gained from the person who used the service. Where concerns or suggestions were raised these were taken on board and dealt with.

The person who used the service told us that if they needed support then "Staff would be there to help immediately".

Is the service well-led?

The service had good quality assurance systems, and records showed that concerns were addressed promptly to change things for the better. We saw that regular feedback was gained from the person on how to improve the service provided. Comments included "Good service" and "Agency efficiency is excellent".

Staff we spoke with were clear about their roles and responsibilities. They told us they felt "Supported" by the service and felt confident that they could raise any concerns in order for the appropriate action to be taken. This helped to ensure that people received a good quality of service at all times.

People told us that they were visited regularly by management and that the service were very responsive to any requests. They also said that they felt confident with reporting any concerns they had to the management in order for the appropriate action to be taken.

People said that they felt very "Safe" with the staff and they also found them to be "Delightful" and "Good company".

We found that the service had addressed our previous concerns with regards to the information and procedures available for staff for reporting safeguarding concerns. We also found that the service had implemented an appropriate supervision and appraisal structure for all staff in order to support them to deliver a high standard of care and support for people.

We saw that Excellent Care Limited had good quality assurance systems in place in order to ensure that they offered and maintained an effective service.