White Rose House

Updated 3 October 2025

Dates of assessment were from 22 October 2025 to 28 October 2025. This was the first assessment of the service since registering with the Care Quality Commission in January 2025. White Rose House is a care home providing nursing and personal care for up to 62 people, some of whom are living with dementia. At the time of our assessment there were 47 people living at the service.

We found governance systems had not been effective in identifying issues in relation to matters including care documentation, safeguarding, maintaining people’s dignity and staff practice in relation to the mental capacity act. Care records did not always reflect people’s needs and did not demonstrate any involvement of the person or, where appropriate, their family. Staff had not always recognised safeguarding issues and managed this in line with safeguarding protocols. Staff had not always worked in line with the mental capacity act when making best interest decisions. We saw examples of staff not always being mindful of people’s dignity needs.

However, this had been identified and was being addressed by the provider at the time of our assessment.

The provider was responsive to the assessment process and was able to provide us with evidence and assurances that improved systems were being implemented for management oversight of the service.

Updated 3 October 2025

People felt safe at the service but there was little in place to make sure they were involved in care planning or making decisions about their care.

People and their relatives were complimentary of the care and support they received but staff did not always offer the support people needed to maintain their dignity and enable them to make choices and, where possible, be in control of their care and support. People said staff came quickly when they needed help, but some told us about times when they had not felt listened to.

Some people told us they enjoyed the activities provided but this was not consistent across the service.

People were complimentary about the environment and most told us they enjoyed the food. Several people’s relatives gave us examples of how the care the care of their loved ones had improved their health and wellbeing. People were able to access health care as they needed.