Marnel Lodge Care Home

Updated 17 August 2026

We conducted this inspection from 8 September to 1 October 2026. Marnel Lodge is a nursing home providing personal and nursing care to 66 people at the time of the inspection.

The service is a dual-registered location. This means 2 registered providers are responsible for the service delivery at this home. The registered providers, are both equally responsible for the delivery of all services at this home.

Marnel Lodge Care Home provided good-quality, person-centred care. People felt safe, staff understood safeguarding responsibilities, risks were assessed with people, and the provider maintained safe care pathways, transitions, equipment and premises. There were enough suitably skilled staff to meet people’s needs, and recruitment was carried out safely with appropriate pre-employment checks. Learning from incidents and external safety alerts was shared to support improvement.

Infection risks were well managed. Medicines were generally managed safely; when gaps were identified in ‘when required’ medicines protocols, leaders acted immediately to address them.

People’s health, care, wellbeing and communication needs were assessed and regularly reviewed. Care reflected and recognised good practice, staff worked effectively with healthcare professionals and other services, and people were supported to maintain their nutrition, mobility, health and independence. Consent and decision-making were managed in line with the Mental Capacity Act 2005.

People were treated with kindness, dignity and respect and were supported to exercise choice, maintain independence and take part in activities that mattered to them.

The service listened to feedback, provided accessible information and planned for people’s future needs, including end-of-life care.

Leaders promoted an open, inclusive culture and effective governance, worked well with partners and used learning and feedback to improve the service.

Updated 17 August 2026

People and relatives gave consistently positive feedback about the care provided. People said they felt safe and were confident staff knew how to protect them. One person told us, “I feel safe because I’ve got this [call bell] to call for the staff, we all have lots of laughs.” People described staff as kind, caring and attentive, and observations showed staff treated people with dignity, gave them time to communicate and responded promptly to their needs. One person told us, “The staff know everything and how to deal with it.”

People were involved in decisions about their care and supported to make everyday choices, including when to get up, what to wear, what to eat and which activities to join. Care was tailored to people’s individual needs, preferences, communication requirements and cultural or spiritual interests. One person told us they were involved in their care plan and reviews. They said, “They [staff members] do all that. I’ve only come for 5 days but I’ve been here for 5 months now.” A relative told us the staff care, they said, “Just by the gentle hand holding, gentle encouragement and the tone that they talk to my relative in. It shows the investment in the residents, it’s beautiful to watch.”

People had access to healthcare, specialist equipment and support to maintain their nutrition, mobility, independence and wellbeing. One person told us, “I feel great, I go swimming and to aerobics.” Relatives told us they were kept informed, welcomed at the home and confident that any concerns would be taken seriously. A relative told us, “It’s safe here, I can come when I like so I can see what it’s like. I feel really comfortable with her being here and the staff are brilliant.”

People could provide feedback through care reviews, meetings and daily conversations, and there was evidence the service listened and acted on feedback.