The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Thorne Road - Doncaster Also known as my dentist

22 Thorne Road, Doncaster, South Yorkshire, DN1 2HS (01302) 368262

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

17/05/2023

During a routine inspection

We carried out this announced comprehensive inspection on 17 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) and British Orthodontic Society guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist – Thorne Road is part of Mydentist, a dental group provider.

The practice is in Doncaster and provides NHS and private dental care and treatment for adults and children. The practice also provides NHS orthodontic treatment.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice in local pay and display car parks. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 5 dentists, 7 dental nurses, 1 practice manager and 1 dedicated receptionist. The practice has 5 treatment rooms.

During the inspection we spoke with 2 dentists, 3 dental nurses, the receptionist and the practice manager. The team was supported during the inspection by a company regulatory officer. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 5pm.

8 April 2013

During a routine inspection

We spoke with five people who used the service. They spoke positively about the care and treatment they had received. They told us they were provided with sufficient information to make a decision about their treatment. One person told us "The dentist is very good at explaining everything and they give you time to ask questions before you make a decision." Another person said "I've been coming here for years it's always been very good, you can get an appointment when you need to."

Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us the surgery was very clean and staff always wore protective clothing when treating them.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications. People we spoke with told us staff were always polite and respectful and provided a good standard of care.

The dental practice had an effective system to regularly assess and monitor the quality of service that people received. There was evidence that learning from incidents and investigations took place and appropriate changes were implemented. The practice had a complaints policy and took account of complaints and comments to improve the service.