28 January 2014
During a routine inspection
People told us that the dentists explained their treatment options and provided clear information for them to make their own decisions. One person told us, ''I am really happy with the service provided. I generally find it easy to get an appointment and they provide me with lots of information.'' We found that an ample amount of dental health information was available to people in the general waiting area, to supplement information the dentists provided during consultations.
We saw that the surgery had sufficient processes in place to ensure that treatment was delivered safely. All areas of the building were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.
We found that the premises were safe and enabled people to receive suitable treatment, based upon their needs.
A robust complaints process was in place, although no recent complaints had been received. We also found that the provider looked at any comments or suggestions and acted upon these if it would improve people's experience of the service.