Mydentist - Sneinton Dale - Nottingham

Updated 28 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

On 4 November 2015 we carried out an announced, comprehensive inspection and identified concerns with regard to the safe and well led areas of the practice. As a result we issued the provider with a requirement notice to address those concerns.

We carried out a focused inspection on 17 November 2016 to check that the concerns had been addressed and compliance achieved.

The inspection team consisted of a Care Quality Commission (CQC) inspector.

Updated 28 November 2016

We carried out an announced comprehensive inspection of this practice on 4 November 2015. Breaches of legal requirements were found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to braches in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) Regulation 12: Safe care and treatment; and Regulation 17: Good governance. We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Lyndhurst Family Dental Centre on our website at www.cqc.org.uk

We carried out an announced follow up inspection on 17 November 2016 to ask the practice the following key questions; Are services well-led?

Our findings were:

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Lyndhurst Family Dental Centre is situated over three floors of premises in Nottingham. The patient areas occupy the ground and first floor. The practice is accessible to patients with restricted mobility, such as those in a wheelchair. The practice provides regulated dental services to patients in Nottingham and the surrounding area. The practice provides mostly NHS dental treatment. Services provided include general dentistry, dental hygiene, and root canal treatments.

The practice was open: Monday to Thursday: 8:30 am to 5:30 pm and Friday: 8:30 to 5 pm.

Access for urgent treatment outside of opening hours was by ringing the practice telephone number and following the answerphone message. Alternatively patients could telephone the NHS 111 telephone number.

The practice has five dentists, one therapist, nine qualified dental nurses and one trainee dental nurse.

Our key findings were:

• The practice had been totally refurbished since the inspection of the 4 November 2015. The refurbishment had seen new flooring, in clinical areas, new cabinets and work surfaces, new seating in the waiting areas and new ceiling tiles together with a complete redecoration in the provider’s corporate colour and design scheme.
• Clinical waste bags were clearly marked with the practice name and address.
• X-rays taken at the practice were graded and justified for quality purposes in the patients’ dental care records.
• Chemicals used at the practice during the X-ray process were stored safely and appropriately.

Arrangements had been made to introduce digital X-rays at the practice during December 2016. As a result the chemicals used in the X-ray development process would be dispensed with.