The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - South Lawn Terrace - Exeter Also known as my dentist

1 South Lawn Terrace, Exeter, EX1 2SN (01392) 424555

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 2 April 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Mydentist - South Lawn Terrace - Exeter is part of MyDentist a dental group provider. The practice is in Exeter and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking in residential streets near the practice.

The practice had 6 treatment rooms. At the time of our inspection there were 7 dentists, 9 dental nurses (including 3 trainees), 4 dental hygienists, 4 receptionists and the practice manager.

We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 5 dental nurses, the practice manager and a MyDentist compliance manager.

28 November 2013

During a routine inspection

This was the practice's first inspection since dental services were required to register with the Care Quality Commission. We found patients received effective care and treatment which responded to their needs. The practices of the professionals involved were safe and the service was well led by the registered manager.

The practice provided dental services to NHS and private patients. During our inspection we spoke with eight patients about their experiences of using the service; these patients made very positive comments about the practice and the dental care they received. One person told us, 'I've been coming here for years; it's a really good efficient service'. Whilst another person told us, 'The staff are friendly and helpful here'. Comments written by patients in the practices NHS Choices website had both positive and negative views; in all cases the provider had responded to the comments offering thanks or further contact.

We saw how patients received their examinations in private and were greeted by staff in a friendly and cheerful manner. We asked patients how they were involved in their treatment planning and whether they were informed about what the treatment might involve. Patients told us how the dentists discussed their treatment with them and how they provided information which enabled them to make decisions about their treatment.

We looked at the consultation rooms and other areas of the practice and were satisfied patients received safe and effective treatment in a clean and well organised environment. Processes were in place to ensure hygiene standards were maintained to the standards recommended by the Department of Health. We met and spoke with all the staff working in the practice that day and checked the records of five staff members to ensure robust recruitment took place.

We found patient records were detailed and were up to date and reflected the treatment received that day. We looked at records relating to the management of the practice and saw these were detailed, current and up to date. The receptionists checked patient's information was correct when they arrived for appointments and dentists' updated patient records on their computer record systems after each consultation. This ensured patient records were current.