8 May 2013
During a routine inspection
'The staff always put you at ease'.
'It's first class here'.
'I've recommended the practice to some of my friends'.
People who used the service were given clear information about the treatment they would receive and how much it would cost. We saw that treatment rooms, the decontamination room, waiting area and other communal areas were clean and tidy. There were suitable arrangements in place to deal with foreseeable emergencies and all staff had been provided with suitable training and support with which to undertake their roles and responsibilities. A system was in place to ensure people's complaints were fully investigated and resolved, where possible, to their satisfaction.