The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Cross Street - Ryde

10-11 Cross Street, Ryde, Isle of Wight, PO33 2AD

Provided and run by:
Whitecross Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 14 August 2026.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, audits, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Mydentist – Cross Street - Ryde is part of Mydentist, a dental group provider. The practice is in Ryde on the Isle of Wight and provides private dental care and treatment for adults and children.

There was step-free access to the practice, and limited car parking spaces available near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 18 staff. We gathered feedback from and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. We also spoke with two of the organisation’s regulatory officers.

20 November 2013

During an inspection looking at part of the service

During our previous inspection on 18 June 2013 we identified patients were not protected from the risk of infection because appropriate guidance had not been followed. Aspects of the provider's quality assurance system were not being used at the practice and patients were not asked for their views about the service. We set a compliance action and the provider wrote to us telling us how they would become compliant.

At this inspection we found improvements had been made. There were effective systems in place to reduce the risk and spread of infection. We viewed all areas of the practice as part of our inspection and found they were clean and tidy.

We spoke with the practice manager and two dental nurses. They demonstrated a good understanding of the requirements of the Health Technical Memorandum 01-05, which provides guidance on decontamination of dental instruments. We saw tests were conducted daily to confirm the autoclaves were working correctly.

Patients were asked for their views about their care and treatment and the practice manager had taken action to improve the response rate from patients' surveys.

The provider conducted a wide range of audits as part of a rolling programme of reviews. These included infection control, specialist referrals, x-rays, equipment and records. There was an effective system in place to regularly assess and monitor the quality of service patients received.

18 June 2013

During a routine inspection

We looked at six treatment plans showing that patients provided consent before treatment was delivered. Where treatments were complex, the dentists explained the advantages and disadvantages of each option and gave patients time to make a decision.

We observed three consultations and spoke with three patients. One said, 'The reception staff are quite nice and the nurse is very, very good'. Another said, 'I trust them and always feel quite at ease'. However, one patient told us the dentist did not take account of an allergy they suffered from.

We saw the practice was visibly clean, but procedures used to clean and sterilise instruments were found to be inadequate and inconsistent. Appropriate guidance was not being followed. This put patients at risk of infection.

Dentists and nurses were completing appropriate professional development training. We looked at records of appraisals and saw none had been completed for two years. However, these were now being undertaken by the practice manager.

There was no effective system in place to seek the views of patients about their care and treatment. We found some audits were not being completed in accordance with the provider's policy.