During an assessment under our new approach
We carried out this announced off-site inspection on 11 July 2025.
Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist – Primrose Junction - South Brent is part of Mydentist, a dental group provider. The practice is in South Brent, in Devon and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and off-street car parking, including dedicated disabled parking spaces were available at the practice.
The practice had 8 treatment rooms. At the time of our inspection, there was a total of 19 staff, of which there were 6 dentists, 1 dental hygienist, 2 dental therapists, 7 dental nurses including 2 trainees, 2 receptionists and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 receptionist, the practice manager and 1 of the groups’ Regulatory Officers who was also at the inspection supporting the team.