• Dentist
  • Dentist

Mydentist - West Street - Wareham

Electric House, 29 West Street, Wareham, Dorset, BH20 4JS (01929) 554760

Provided and run by:
Whitecross Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 12 December 2025.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records, and other relevant documents. We gather feedback from patients, staff, and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge, and experience to carry out their roles.

Recruitment procedures reflected current legislation. There was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Mydentist - West Street - Wareham is part of Mydentist, a dental group provider. The practice is in Wareham, Dorset and provides private dental care and treatment for adults and children.

There was step-free access to the practice via a portable ramp. Car parking spaces are available near the practice, including dedicated parking for disabled people.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 15 staff, of which there were 5 dentists, 2 dental hygienists, 5 dental nurses of which 2 were trainees, 2 receptionists, and the practice manager.

We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, and the practice manager. Two regulatory officers were also on the call, to support the practice team.

10 April 2014

During an inspection looking at part of the service

We carried out an inspection in December 2013 and found shortfalls in the decontamination processes used by the surgery. We also found that staff had not received adequate training on the Mental Capacity Act 2005 and did not receive regular supervision.

The provider wrote to us and told us the actions they would take to make the required improvements. They stated that the actions would be completed by the end of February 2014.

We carried out this announced inspection to monitor compliance with the regulations.

We observed the decontamination process and looked at records that related to staff training and supervision. During the inspection we spoke with three members of staff.

The practice had suitable processes in place for decontamination of dental instruments which ensured that the risk of cross infection and contamination of cleaned instruments was minimised.

Staff had received initial training on the use of the Mental Capacity Act 2005 and further training was being developed and implemented to ensure staff had a good understanding of the procedures to be followed.

Regular supervision and performance monitoring sessions had commenced and they were planned for regular intervals.

6 December 2013

During a routine inspection

We spoke with three people who used this dental service. People told us 'Most pleasant dentist I've ever come across for being polite and welcoming', 'receptionists always pleasant', and 'All very helpful'.

People told us their dentist explained their dental health issues and discussed treatment options. One person told us they had been advised about costs of treatment.

We found that there were systems in place to keep the practice clean and hygienic however the decontamination of instruments was not effective and put people at risk of infection.

We found staff had undertaken regular training and dentists maintained their personal development to meet their registration requirements.

We found complaints were taken seriously and handled appropriately.