• Dentist
  • Dentist

Mydentist - Talbot Village - Poole

Gillett Road, Talbot Village, Poole, Dorset, BH12 5BF (01202) 535388

Provided and run by:
Whitecross Dental Care Limited

All Inspections

9 October 2013

During an inspection looking at part of the service

During our inspection on 19 March 2012, we found that illuminated magnifiers were not being used to inspect dental instruments after they had been cleaned. We also found that a drawer front in one of the surgeries was damaged.

We carried out this inspection to check that these concerns had been addressed. We found that the service had taken appropriate steps to ensure that these aspects of infection prevention and control had been addressed.

19 March 2012

During a routine inspection

We spoke with 11 people who were using the services of Talbot Village Dental Centre during our inspection visit on 19 March 2012. This was in order to hear about their experiences. We also observed one person while they were in a treatment room with one of the two dentists working at the practice on the day of our inspection.

People told us they were treated politely and that staff were discreet and ensured that information about them was treated sensitively in the reception area. They said when they were having checks ups and treatment that their dentists explained what they were doing and why. They told us they were given advice about dental care and hygiene. They also said that when treatment was required they were given a plan that set out what treatment was required and its cost. They told us the practice required them to provide their medical histories and these were routinely updated.

Some people told us that in the recent past when they visited they saw a different dentist every time. They said that recently this had improved and there was more continuity and they knew the dentist they were seeing. They told us that they were telephoned by the practice to remind them of appointments. They said that if they needed urgent treatment it was arranged very quickly but if was not urgent and appointment could take about a week to arrange.