You are here

Mydentist - Park Avenue - Barnoldswick Also known as mydentist

Inspection Summary


Overall summary & rating

Updated 24 December 2018

We carried out this announced inspection on 20 November 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

My Dentist Park Avenue is in Barnoldswick, East Lancashire and provides NHS and private treatment to adults and children.

The dental practice is located on the ground floor of a converted terraced property. There is domestic living accommodation above the practice. All review of risk assessments and safety checks at this inspection were for the dental practice only.

There is level access for people with limited mobility and for those with pushchairs. Patients who are wheelchair users may have to use a neighbouring My Dentist practice, which has facilities to accommodate larger wheelchairs. Car parking is available on the road outside the practice.

The dental team includes three dentists, four dental nurses, one dental hygiene therapist and one practice manager. The practice also retains the services of a cleaner. The practice has two treatment rooms, a reception desk and patient waiting area. There is no dedicated decontamination facility. All decontamination work is managed within each surgery.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at My Dentist Park Avenue is the practice manager.

On the day of inspection, we collected 12 CQC comment cards filled in by patients.

During the inspection we spoke with two dentists, two dental nurses, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open from Monday to Friday, from 9am to 1pm and from 2pm to 5.30pm. The practice is open on Saturday from 9am to 2pm.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had effective infection control procedures in place. In instances where these did not reflect published guidance, we saw that they were effectively managed.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff were providing preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The practice had effective leadership.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance procedures in place. Small changes to these were required to ensure all dentists had sufficient indemnity arrangements in place at all times.

There were areas where the provider could make improvements. They should:

  • Review the practice's risk management systems for monitoring and mitigating the various risks arising from the undertaking of the regulated activities. In particular, the checks in place to confirm that sufficient indemnity is in place for all clinicians at all times.
Inspection areas

Safe

No action required

Updated 24 December 2018

We found that this practice was providing safe care in accordance with the relevant regulations.

The practice had systems and processes to provide safe care and treatment. They used learning from incidents and complaints to help them improve.

Staff received training in safeguarding children and vulnerable adults, and knew how to recognise the signs of abuse and how to report concerns.

Staff were qualified for their roles and the practice completed essential recruitment checks.

Premises and equipment were clean and properly maintained. The practice followed national guidance for cleaning, sterilising and storing dental instruments.

The practice had suitable arrangements for dealing with medical and other emergencies.

Effective

No action required

Updated 24 December 2018

We found that this practice was providing effective care in accordance with

the relevant regulations.

The dentists assessed patients’ needs and provided care and treatment in line with recognised guidance. Patients described the treatment they received as excellent, responsive and professional. The dentists discussed treatment with patients so they could give informed consent and recorded this in their records.

The practice had clear arrangements when patients needed to be referred to other dental or health care professionals.

The provider supported staff to complete training relevant to their roles and had systems to help them monitor this.

Caring

No action required

Updated 24 December 2018

We found that this practice was providing caring services in accordance with

the relevant regulations.

We received feedback about the practice from 12 people. Patients were positive about all aspects of the service the practice provided. They told us staff were kind, helpful and professional.

They said that they were given helpful explanations about their treatment options and said their dentist listened to them. Patients commented that they made them feel at ease, especially when they were anxious about visiting the dentist.

We saw that staff protected patients’ privacy and were aware of the importance of confidentiality. Patients said staff treated them with dignity and respect.

Responsive

No action required

Updated 24 December 2018

We found that this practice was providing responsive care in accordance with the relevant regulations.

The practice’s appointment system took account of patients’ needs. Patients could get an appointment quickly if in pain.

Staff considered patients’ different needs. This included providing facilities for patients with a disability and families with children. In the case of some wheelchair users, services were offered at a sister practice a short distance away, where the practice surgeries were larger and door frames wide enough to accommodate larger wheelchairs, for example, those that are motorised. The practice had access to telephone interpreter services and had arrangements to help patients with sight or hearing loss. Arrangements were made and procedures in place for those patients with impaired vision who were accompanied by a guide dog.

The practice took patients views seriously. They valued compliments from patients and responded to concerns and complaints quickly and constructively.

Well-led

No action required

Updated 24 December 2018

We found that this practice was providing well-led care in accordance with the relevant regulations.

The practice had arrangements to ensure the smooth running of the service. These included systems for the practice team to discuss the quality and safety of the care and treatment provided. There was a clearly defined management structure and staff felt supported and appreciated.

The practice team kept complete patient dental care records which were, clearly written or typed and stored securely.

The provider monitored clinical and non-clinical areas of their work to help them improve and learn. This included asking for and listening to the views of patients and staff.

When checking records, we noted that one dentist at the practice had worked beyond the hours afforded by their medical indemnity insurance. Although checks were in place to ensure all clinical staff had indemnity in place, the checks had failed to identify this issue.