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Mydentist - High Street - Petersfield

All reports

Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 28 May 2013, observed how people were being cared for, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The practice had policies and procedures regarding quality assurance. We were told that audits were undertaken by the practice manager. Clinical audits were also undertaken by the local Primary Care Trust (PCT) who visited the service on a regular basis. We saw a report from the NHS Hampshire Advisory Team who visited the practice in October 2011. This report highlighted some areas for improvement. We saw that the practice immediately undertook remedial action to address the issues identified.

The registered manager told us that the provider employed an outside contractor to carry out annual risk assessments for the premises. These were updated by the practice manager as and when required.

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A dental nurse told us that they were supported by the provider to keep up to date with their own professional development and for registration required by professional bodies.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw that questionnaires were provided to people so that they could comment on the service provided, these could be submitted anonymously. Completed questionnaires were seen by the provider and they enabled changes to be made where necessary to improve the service for people.

The provider took account of complaints and comments to improve the service. We saw that the practice had a detailed complaints procedure which was displayed on the notice board and was available in the reception area. Complaints could also be made via the local PCT.

The registered manager told us that staff meetings took place and minutes were kept. This allowed staff to put their views forward on any issues they had and to discuss how changes could be made to help improve the service for people.