You are here

Mydentist - High Street - Petersfield

All reports

Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 28 May 2013, observed how people were being cared for, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People completed an initial medical questionnaire before any treatment was given. This asked for information about any medication they may be taking and also about any conditions that the dentist needed to be aware of. This information was kept on file and people were asked to check and update this information at subsequent visits. This meant that people’s welfare and well being was promoted.

On the day of our visit there were two dentists providing treatment in separate surgeries. During our visit we received permission from one person to follow them through their treatment from arriving in the waiting room to leaving the service. This person had treatment with the dentist and during the consultations we observed the dentist explaining to the person the treatment that was taking place. When any questions were asked, these were answered clearly and any confusing terminology was explained. Following the consultations options for further treatment was discussed. This meant that treatment was centred on the individual person and considered all aspects of their individual circumstances and their immediate and longer term needs. People told us they had enough information to make a decision about their treatment options.

There were arrangements in place to deal with foreseeable emergencies. We were told that staff were trained in dealing with medical emergencies including basic life support and the use of defirrilators and we saw records to support this. The premises had emergency equipment available including a de fibrillator, oxygen, airways equipment and emergency drugs. Emergency packs were supplied by a specialist company and these were sealed when they were delivered. Daily checks took place and we saw records to support this. The practice manager told us that if any equipment or drugs were used he would contact the company who would then supply a new sealed emergency pack.

The receptionist told us that each surgery had an internal communication system and this would be used to ask for help in any of the surgeries. This could be for first aid assistance or for the emergency services to be called. This was dependant on the type and severity of the medical emergency.

Staff were able to explain to us the system for recording adverse events, accidents and incidents and we saw the log where these were recorded.