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Mydentist - High Street - Petersfield

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Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 28 May 2013, observed how people were being cared for, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. Whilst at the service we saw a range of patient information leaflets in the reception area. These included leaflets about the service, its staff, the costs of treatment and opening times.

People who use the service were given appropriate information and support regarding their care or treatment. We were told by people that they received a treatment plan and we saw copies of these. Treatment options were discussed with them and they told us the risks and benefits were explained to enable them to make an informed decision. We saw that treatment plans were signed by the people to consent to the treatment offered.

People told us that they were happy with the service provided. We were told the staff were friendly and that they were always treated respectfully. People said they knew how to make a complaint if they had any problems with the service.

We saw that the service had a policy on confidentiality and also a policy on diversity, equality and human rights.