2 February 2016
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We carried out an announced focused inspection of North Wingfield Medical Centre on 2 February 2017. This inspection was undertaken to follow up on areas we identified for improvement following the initial inspection. Specifically the system in place for sharing learning and outcomes of significant events with staff, completion of an action plan following a risk assessment for legionella and telephone access to the practice.
The practice received an overall rating of good at our inspection on 29 October 2015 and this will remain unchanged until we undertake a further full comprehensive inspection in the future. You can read the report from the last comprehensive inspection, on our website at www.cqc.org.uk.
Our key finding across all the areas we inspected were as follows:
- The practice had reviewed the way in which significant events were managed. An effective system was in place which enabled staff to track the progress of investigations and outcomes. This ensured information was available to all staff at any stage which allowed for their contribution. This encouraged open discussion and learning.
- Following the inspection all areas highlighted in the legionella risk assessment had been actioned and changes had been made such as monitoring the water temperature on a monthly basis.
- Oxygen had been purchased following the initial inspection and had been used on several occasions. It was now a standard item of emergency equipment.
- An assessment of the way calls were handled at peak times had been undertaken and a new processes had been put in place to improve the availability of staff to answer incoming calls.
Chief Inspector of General Practice
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice