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Orbital 4 Support Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 29 August 2019

About the service

Orbital 4 Support Limited is a supported living service providing personal care. There were 13 people receiving support from staff at the time of our inspection.

People’s experience of using this service and what we found

People’s rights were promoted by staff. The registered manager understood how to support people and to guide staff, so decisions could be taken in people’s best interests, where this was appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were considerate and care was provided in a sensitive way, so people’s right to dignity and privacy was met. People enjoyed telling staff about their lives, and staff were interested and attentive. Staff spoke warmly about the people they supported, and assisted people to make their own decisions about their care.

Staff had received training and developed the skills they needed to assist people. People were supported to see health professionals and to have enough to eat and drink, so they remained well.

People’s care needs had been assessed, planned and regularly reviewed. Staff used their knowledge of what was important to people and tailored the support provided so people’s well-being enhanced. People understood how to raise any concerns and complaints and were confident these would be listened to.

Staff had been supported to understand how to care for people at the end of their lives, so their wishes would be respected.

People told us they could rely on staff to provide the care agreed and there were enough staff to provide care at the times they wanted. People were supported by staff who understood the risks to their safety and who supported them to reduce risks, whilst promoting their choices. Staff knew how to identify concerns, such as abuse, or people becoming anxious, and understood how to protect people. The registered manager checked people received safe care.

People and relatives were positive about the way the service was managed. The registered manager sought people's views and experiences as part of their quality assurance processes. Staff were encouraged to reflect on the care provided so improvements to the service would be driven through.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 30 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Orbital 4 Support Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 August 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 August 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 August 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 29 August 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 August 2019

The service was well-led.

Details are in our Well-Led findings below.