Updated 31 March 2025
Date of assessment: 7 to 15 April 2025. Sante Care at Home is a care at home service, specialising in providing live in care. They support people with a variety of needs, including physical disabilities and dementia.
We undertook this assessment due to the time since our last inspection. In total we reviewed 5 quality statements. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.
There was a holistic approach to risk management, which took account of people’s physical and emotional needs. Detailed information was gathered and documented in care records about the person receiving care, their needs and how they lived their life. Staff were respectful of people’s preferences and lifestyle choices. They involved people in their care and people had control over how support was delivered.
People received support from a consistent team of staff who knew them well. Staff were well supported and received regular training opportunities. Appropriate policies and procedures were in place and staff were aware of their role and responsibilities, including in relation to safeguarding adults from avoidable harm.