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Inspection Summary


Overall summary & rating

Good

Updated 15 June 2017

This unannounced inspection took place on 2 and 3 May 2017. April Court is registered to provide accommodation with personal care and support for up to 18 people. At the time of the inspection 17 people lived at April Court.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from harm. Staff were training in safeguarding adults and understood what to do if they were concerned about someone. People’s risks were managed safely and there was a system in place to investigate any accidents or incidents. Recruitment processes were robust and medicines were managed safely.

Staff told us they were well supported, sufficiently trained and that they had enough time to support people effectively and responsively. People told us they enjoyed the meals and that there were plenty of choices.

People’s healthcare needs were met and an individualised approach to activities meant people were leading happy and fulfilled lives.

Staff were caring and compassionate with a thoughtful approach and interest in the people they supported. People liked the staff they worked with and their dignity and independence was promoted.

Staff had accurate guidance in place to enable them to help people in the way they wanted or needed to be supported.

There was a complaints system in place.

People, staff and relatives feedback was sought and this led to changes to improve people’s experiences. There were effective quality assurance mechanisms in place.

Inspection areas

Safe

Good

Updated 15 June 2017

The service was safe.

People were protected from harm because there were robust safeguarding systems in place and staff were confident about what to do if they were concerned or worried about someone.

Robust recruitment and sufficient numbers of staff meant people’s needs were managed responsively.

Medicines were managed safely.

Effective

Good

Updated 15 June 2017

The service was effective.

People and family members told us staff were skilled and staff told us they were well trained and supported.

People were supported to make choices and staff respected the decisions people made.

People were supported to access the healthcare they needed.

Caring

Good

Updated 15 June 2017

The service was caring.

Staff were caring and compassionate and had a visible regard for the people they were supporting.

People’s privacy and dignity was respected.

People were supported to learn new skills and their independence was promoted.

Responsive

Good

Updated 15 June 2017

The service was responsive.

Care plans were accurate and up to date. Staff told us the care plans supported them to understand how best to support or help people.

There was an individualised and thoughtful approach to activities that ensured people were doing the things they enjoyed.

There was a complaints system in place.

Well-led

Good

Updated 15 June 2017

The service was well-led.

People, their relatives and staff were listened to and the service developed as a result of their feedback.

Effective quality assurance mechanisms ensured the service was safe, effective, caring and responsive.