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Inspection Summary

Overall summary & rating


Updated 21 July 2021

About the service

The Lawns is a residential care home registered to provide personal care to up to 41 people. The home specialises in the care of older people including people living with dementia. At the time of the inspection there were 30 people living at the home.

People’s experience of using this service and what we found

People were safe at the home and looked comfortable and relaxed with the staff who supported them. Improvements had been made to how risks were identified and managed which helped to minimise risks to people.

People received their medicines safely from senior staff who had received specific training to carry out the task.

Staff had received training and were following good practice guidelines in infection prevention and control, to minimise risks to people. The home was keeping up to date with government guidance to make sure people were able to keep in touch with friends and family.

There was a stable staff team who knew people well and how they liked to be supported. Staff were happy in their roles which helped to create a warm and relaxed atmosphere for people to live in.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to make choices in their day to day lives. We raised some issues with how people chose meals.

People lived in a home where the registered manager was open and approachable. People and staff said they would feel comfortable to raise any issues or concerns with them.

People could be confident that the home was being managed in a way that was committed to making on-going improvements. Improvements had been made in how quality was monitored and areas for improvement were identified and actioned.

For more details, please see the full report which is on the CQC website at

Rating at last inspection The last rating for this service was requires improvement. (Report published 29 October 2019)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We carried out an unannounced comprehensive inspection of this service on 10 September 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements and recommendations.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Lawns on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 July 2021

The service was safe.

Details are in our safe findings below.



Updated 21 July 2021



Updated 21 July 2021



Updated 21 July 2021

The service was responsive.

Details are in our responsive findings below.



Updated 21 July 2021

The service was well-led.

Details are in our well-Led findings below.