Avon View

Updated 6 November 2025

Avon View provides accommodation, personal and nursing care for up to 81 people. At the time of our inspection there were 77 people using the service. The service provides care and support to older people, some of whom were living with dementia. The inspection was carried out between19 and 26 November 2025.

While the provider had checks and audits in place, these were not always used effectively to identify shortfalls and omissions. The registered manager and provider were responsive during the inspection and responded to shortfalls identified by introducing new governance systems.

Staff and some health and social care professionals told us the staffing level was not always adequate to meet people’s needs. The provider was exploring a new tool to calculate safe numbers of staff in the service as well as assessing and working with the team.

People’s medicines were managed safely. Accidents and incidents were analysed and trends and patterns identified to help prevent a recurrence. Staff understood people’s rights and how these should be met. People’s views and preferences were communicated and acted upon. Staff assessed people’s needs and preferences.

Updated 6 November 2025

People and relatives told us they were happy with the staff and care provided by the service. Comments from people included, “The staff are very good, and the care is good,”, “The care here has been magnificent, they look after me in every way, they don’t judge me, I am very lucky to be here.” Comments from relatives included, “They are very fantastic here, all the staff are wonderful, and the care is unbelievable”, “[The person] feels comfortable in Avon View and with the staff who have all been very friendly and supportive”, and “I would like to thank the care staff for their hard work and dedication they put into caring for residents.”