Updated 31 January 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection Team:
The inspection was carried out by one inspector.
Service and service type:
Caremax Homecare Services Limited is a domiciliary care agency. It provides personal care and support to people in their own home. At the time of our inspection they were providing approximately 500 care hours a week to 43 people.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 15 January 2020 and ended on 16 January 2020. We visited the office location on 15 January 2020.
What we did:
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed previous reports and notifications that are held on the CQC database. Notifications are important events that the service must let the CQC know about by law. We also reviewed safeguarding alerts and information received from a local authority.
During our inspection we spoke with six people and one relative. We spoke with the registered manager and three care workers. We reviewed four care files, two staff files and records held in relation to the running of the service. We also contacted the local authority for their feedback.