Updated 26 November 2025
Date of assessment: 01 December 2025 to 23 December 2025, with onsite visits taking place on 02 December 2025 and 05 December 2025.
This was a comprehensive assessment carried out due to the time elapsed since our last assessment.
Renai Support Services provides care and support to people living in supported living settings, so they can live as independently as possible. This specialist service is used by autistic people and people with a learning disability, as well as those living with physical disabilities or sensory needs.
At the time of the assessment, 15 people received the regulated activity of personal care in 2 supported living settings.
We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People received the right support. People’s needs were assessed and care plans provided staff with guidance on meeting these safely and effectively. People, their relatives, healthcare professionals and staff worked in partnership to develop personalised care plans for people. These reflected people’s preferences.
The provider ensured that staff were safe and suitable to provide care and support by operating a robust recruitment process, on-going training and regular supervision. Sufficient numbers of staff were deployed to meet people’s needs and keep them safe.
People received the right care. People’s care was person-centred and regularly reviewed. Staff sought people’s consent before providing support; however, some improvements were required to ensure people’s rights under the Mental Capacity Act 2005 were fully upheld.
People’s medicines were administered correctly, recorded appropriately and stored safely. The provider ensured that timely referrals were made to health and social care professionals. Staff ensured that people’s environments were clean and safe.
The provider promoted the right culture. The service had an open culture within which the views of people, relatives and staff were encouraged, welcomed and acted upon. People were supported to be as independent as possible and to develop skills around activities for daily living. People were supported to be healthy, eat well and engage in the activities they wanted to.